Wellseen
The short version
Three months of coaching is a real commitment of money and time. This page says plainly what happens if it does not work out.
- Seven days
- Refund on everything unused. You pay for the coach and tutor hours you took.
- How to ask
- One email to [email protected]. Confirmed the same day.
- Goal score not met
- Three further months of coaching free, and you choose which three.
- Yours to keep
- Lifetime access to the resource library, from the day you enroll.
The seven day window
If the program is not the right fit, ask within seven days of enrolling and we refund everything you have not used. You pay only for the resources you had used so far: coach and tutor hours. Nothing else is deducted.
No form and no exit interview. Seven days is long enough to meet your coach, build your first plan, and know whether this is for you.
How to ask
Email [email protected] from the address you enrolled with and say you would like a refund. We confirm the same day and send it back through Stripe to the original payment method. Stripe usually returns it to your account within five to ten business days.
The satisfaction guarantee
Enrolling gives you lifetime access to the Wellseen resource library, whatever else happens.
If your goal score is not met, or your coach decides to move your test back, we coach you for three further months at no charge, and you choose which three months to use.
To claim it, send us your official score report within 60 days of receiving it, or tell us when your coach moves the date, and we will schedule the three months with you. The guarantee is additional coaching rather than a second refund, and it applies to the goal score recorded in your plan at the start.
Leaving part way through
After the seven day window the fee is non refundable, because your coach's time for those three months is reserved for you.
If something serious happens in your life, email us. We would rather pause your place and pick it up later than have you lose it.
Chargebacks
If you think you are owed a refund, email us first. We have never needed a dispute to settle one, and we would rather sort it out directly and quickly than through a card issuer.
Contact
Wellseen
Questions about this page go to that address. We answer every one.